While scouring social media, I came across an interesting post by Nancy Silberger. It mentioned the Better Business Bureau reviews for ProctorU.
This is not entirely surprising. I think most people only complain to BBB when they feel mistreated by business. But some of the complaints were striking. I know the only time I used the BBB was when Naegeli threatened me. It wasn’t helpful, but it does create a record.
Anyway, people came forward to discuss their feelings and ideas regarding testing and ProctorU.
What Dineen had to say really resonated with me. I personally believe AudioSync has massively deteriorated the interrupting skills of court reporters. But at this point, we have to contend with the reality that it is widely used on the job and using it effectively is part of the job for most court reporters and scopists. Even limited use would probably upgrade our pass rate significantly.
Just for the sake of completeness, I glanced over the BBB reviews too. Better Business Bureau isn’t infallible, but It’s pretty horrifying stuff for tests far less technical than ours.
As I was preparing for this post, a reader sent me an old Speech-to-Text Institute article with Marybeth Everhart, Realtime Coach. With hindsight, I can say that this supports the assertion that we need change. The ProctorU problems aside for a moment, I’ve been looked down on at times because I won’t refer to digitals as button pushers or recorders. Well, someone from the platform we use for our testing was pretty openly digital friendly.
And, unfortunately, as we later learned, the Speech-to-Text Institute is a propaganda outfit and corporate construct meant to manipulate the court reporting & stenotype services market. So, not to say that RTC is guilty of the same fraud I’ve alleged against Veritext et al, but for a field that used to care very much about bias or the appearance of bias, it does feel like all the major players, including ones we rely on for passing our students, are pretty biased in favor of expanding digital reporting, a position that is kind of strange to have if stenography is the gold standard and we haven’t tried other methods of alleviating the shortage, like asking lawyers to schedule with us in advance instead of the day before.
Even worse, digital proponents attack our testing procedures from the other direction, with Stenograph President Anir Dutta having stated in a letter, “…the national and state recognized process to certify a machine shorthand professional is unnecessarily arduous and, in our informed assessment, is designed to keep the number of stenographers entering the market artificially low.” I missed that line when I first reported about it, but I do find it kind of funny that while I have basically accused the companies under the Speech-to-Text Institute umbrella of manipulating the market to increase the number of court reporters create a market glut, depressing reporter incomes, they turned around and alleged that someone designed the state and national testing process to artificially reduce the number of stenographers. Since the National Court Reporters Association is basically the national test process, I think it’s safe to assume what organization they’re throwing shade on here, and it makes me rethink Anir’s NCRA comments a little bit more than I was thinking about them after he apologized to me.
In the hopes of a better tomorrow, I’m amplifying this discussion. Perhaps our next step is to have a serious look into which online proctoring companies have the best reviews and consider asking NCRA to make the switch.