Why Active Readback’s No Steno Man is Wrong

Some have seen this video. I got around to it. I have honest reservations about giving someone like him more press and attention, but then, my audience outnumbers him by a lot, so if you all have the data, it’s a force multiplier and family he doesn’t have. You can tell Readback is terrified of us because they don’t have the guts to leave the comments on and get called out on their lies. Let’s take advantage of their fear.

He likens court reporting to medical transcription. I made a short TikTok on that. I’ve spoken to Mitch Li from Take Medicine Back. Emergency room physicians are being pushed out for nurse practitioners in the same way big money is trying to push us out for digital. Guess what? The doctors largely don’t like that their scribes were pushed out, and the quality of medical transcription has been suffering because of its lean to automation. As a matter of fact, as a young reporter, I was getting requests to get involved with medical transcription (MT). That was only ten years ago. Nowadays the Association for Health Documentation Integrity says there’s a transcriber shortage.

Wow, sounds like the exact excuse they’ll use in court reporting.

It’s so bad that they STILL want to attract court reporters to do medical transcription. So how good was automation for MT anyway?

“Automation is so wonderful, please God send the court reporters to save us.”

Well, isn’t it interesting that jerks like no-steno man (NSM) created problems in an industry that they didn’t bother to stick around and solve? “Oh, people are dying from the reckless automation of something important? Exit stage left. Time to try court reporting!” Guess what? We’re not medical transcriptionists, and we’re not letting you destroy our industry without a fight, you jackalope.

Ultimately, I decided to eviscerate your puffery with cold, hard, facts.

His entire line about automating medical transcription and making it cheaper is fluff. What good is cheap, useless, garbage? And make no mistake that automatic speech recognition, natural language processing, artificial intelligence, or whatever fancy label we want to put on it, is just that. The objective science that exists today says that it’s 25 to 80% accurate from all the major players. When was the last time you had a 20% untran and called yourself “neartime?” This also kills his argument about the technology being revolutionary. He’s comparing our 99% real-world accuracy rating to AI’s 80-at-best average accuracy and calling it revolutionary. This is more like if Google maps led you the wrong way down a one-way street about 20% of the time. It’s not acceptable and we shouldn’t be forced to pretend that it is. If they’re not using full automation, they’re using human transcribers, and that means there are zero efficiency gains from a manpower perspective. This is a hide-the-ball trick of saying technology is better than it actually is to fool investors and consumers. It only fools people who have not seen the trick before.

Next strawman argument by the liar: Court reporting costs have gone up. In actuality, we’re working for less than we were 30 years ago adjusted for inflation. Let’s call this out for what it is, a ploy to get court reporters scared of demanding the rates and pay that they deserve. Less money in our wallets means less money for us to spend on our associations to fight for us. The push to get court reporters to accept less has been largely successful in the last decade, and it has been driven by low-intelligence businesspeople that look at the labor expense as something to be cut no matter who it hurts. There are over a million lawyers in the United States and about 30,000 of us. We’re a rare commodity and need to start acting like it — keeping pricing reasonable, but not abusively low.

Notably, NSM refers to the democratization of technology and talks a good game about how realtime is too expensive for the little guys to afford. Anir Dutta of Stenograph also referred to the democratization of technology in the Speech-to-Text Institute podcast. What does this tell us? This is a coordinated buzzword in whatever business circle they’re all playing in. They’re using democracy as transfer propaganda. Who doesn’t like the sound of democratization in a free society like the United States? This ignores that in actuality adopting his active reporting model would likely hurt democracy in the form of disproportionately hurting the quality of black and minority speakers’ records. We have put immense effort into ensuring everyone has an equal record. Are we willing, as a field, to allow technological snake oil to kill the equality we stand for every day in every proceeding?

The puffery in the advertising is on full display:

Active Readback gets several things wrong in their advertising.

This looks intimidating to a stenographic court reporter that doesn’t grill it a bit. First, questioning our accuracy. How dare they? I just gave the science. They’re not guaranteed accuracy. Nobody can guarantee accuracy. What happens if a word is wrong? Does everyone get the service for free? That would be a guarantee. Tellingly, they make no such promise. Audio available? Stenographers have been using audio for years. It’s called asking nicely or getting a subpoena. Lawyers don’t want to re-listen to depositions anyway, that’s why they hire us. Exhibit handling, stenographers literally led the way and trained clients on that after COVID. The rest of it, hey, we can give all that away for free too, but we like our businesses to be profitable instead of losing $13 million a year like VIQ Solutions. We need profitable businesses so that we can continue to provide the same great service we have for over half a century. NSM’s investors must have their mouths agape. He’s not charging what the market can bear, and that’s a recipe for low returns and disaster in business. I’m pretty sure I learned that in business 101. What’s this guy’s excuse?

The low, flat rate that he talks about in the presentation isn’t really that low, which tells me that this process isn’t automated. Just to break it down, there are stenographers working for less than $4 per page in New York City right now. Assuming 60 pages an hour, that’s $480 for two hours. Lawyers can get the tried and tested stenography for a little bit more than the brand new maybe-this-works-maybe-it-doesn’t Active BS. This isn’t a sell, it’s an embarrassment.

“Active Readback, charging 72% of what a stenographer charges for half the quality, guaranteed.” (Parody)

Final point I’ll address is his mention about the shortage and how the stenotype is “hard on its operators.” We’ve been cremating our shortage despite some of the biggest names in the business, Veritext and US Legal Support, actively sabotaging us. Additionally, our technology is a lot easier on the hands than the Mechanical Turk game that Active and others are probably playing. Mechanical Turk lets services crowdsource transcribers. When people buy into active reporting, they’re likely buying into inefficiency and hurting workers.

Stenographers, I cannot stress this enough: Hold your ground. Our industry is worth $3 billion and we control most of that. The people that are trying to convince you to give up and run away are not doing so out of the kindness of their heart. These are liars, nothing more. Now that I’ve peeled back the curtain and exposed some of the flaws, I hope you will follow the Protect Your Record Project motto of “connect, educate, advocate.” I hope you will follow the STRONG motto of “we are strongest together.” I hope that if you found this blog post helpful, you will take the time to donate below.

I also hope that Active Readback will come on here and comment. We do not cower behind censorship like them. Perhaps that is all the world needs to see to know whose version of events is truest.

The more money I make from my media, the harder I can fight.

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Our Shortage is Not the Only One Being Exaggerated

A good friend passed me this New York Times opinion article, “We Know the Real Cause of the Crisis in our Hospitals. It’s Greed.” In brief, nurses are being pushed out under the guise there’s a shortage. In truth, their working conditions are just horrible and they’re moving on for greener pastures. This blurb from the article says it all.

This image has an empty alt attribute; its file name is img_4369-1024x685.jpg
Nurses are fighting the same war as stenographers. If that doesn’t give you pause, keep reading.

Funny enough, this is happening in emergency medicine too. Emergency physicians are being pushed out for nurse practitioners, as told to me by Dr. Mitch Li of Take Medicine Back. TBM’s rallying call? “Taking back contracts, livelihoods, and our values.” There are even two holding companies with investments in the emergency medicine staffing business helping drive out working physicians. Sound familiar?

In social work, I’m told by my mother, Dr. Dawn Picone, that at least in New York City, psychologists were pushed out for LCSWs and LCSWs are now being pushed out for BSWs. We often think of ourselves as unique. But knowing that other professions are under the same corporate corner-cutting attack leads me to a conclusion: We are not alone.

Why is this good news for the stenographic legion? It means that the playbook being used by the Speech-to-Text Institute camp and their new pet Stenograph isn’t new. Claim shortage, make the shortage seem much worse than it is, and get customers to accept lower quality under the false premise that there’s nothing else to be done. This a plan copied and pasted from other industries, meaning they don’t have the creativity or intelligence to deal with the massive counter-push of stenographers nationwide. We, on the other hand, emanate creativity. Faced with what we were falsely told was an insurmountable shortage, we took immediate steps to beat it. We created and continue to nurture a bonding, organization, and community that other professions are jealous of. I suspect we are on track to recruit enough court reporters to not only cover every deposition in this country, but also to retake our courts one by one. We truly are guardians of the record, and our guardianship extends well beyond what we’re paid to protect. The digitals are joining us and leaving their corporate masters in the dust. It’s a beautiful thing.

As a musing, I love StarCraft. At the end of the first chapter, the fictional megalomaniac, Arcturus Mengsk, gives one of the best speeches in video game history. I’d like to parody/steal the end of it: “And to all the enemies of stenography, seek not to bar our way, for we shall win through no matter the cost.”

On the issue of video gaming, I’ve reviewed the Readback video starring Bottles the Mole. I’ll be making a fuller post on that sometime within the next seven days, and explain why several things he says are wrong, stupid, or generally shortsighted like Bottles. Until then, enjoy Googling Bottles the Mole.

Stenograph’s Disrespect of Stenographers Continues with Texas

Stenograph has been in hot water because of its degradation of quality and service. This led to a boycott of the company by stenographers across the country, a boycott which continues to this day. As stated in my Oh My update, Stenograph’s push into automatic speech recognition is not being done properly. It’s being sold as a productivity boost, but available science says AI/ASR is a productivity killer. Anir Dutta, Stenograph’s embattled president, doesn’t care. He ignored a personal letter from me alerting him to these issues.

As if these issues were not enough, Stenograph promised to meet with Texas Court Reporters Association members and address their concerns. The company then retracted its agreement and set up its own meeting, likely to confuse consumers and attempt to manipulate us. TCRA addressed Stenograph’s behavior as follows:

Stenograph claims its plan is to meet with TCRA members.
Stenograph apparently pulls out because one member they don’t like might be in attendance.
Sonia G. Trevino, TCRA President.

Then, perhaps under the delusion that stenographers are stupid, Stenograph decided to hold its own meeting:

Stenograph attempts to create its own meeting in place of the Texas Court Reporters Association town hall.

This is a bait and switch. This behavior is disgusting and in my opinion we shouldn’t condone it as a field. It’s very clear what’s happening. Stenograph does not have an answer for why it is requiring stenographers to get releases for data it wants to steal from us or the liability it wants to be put on us, as per its licensing agreement:

“You understand you are responsible for obtaining consents and authorizations for data we may or may not be using.” – Stenograph (parody)
“We may be using your data to build our digital reporting products, but you’re not entitled to anything from it, which we’ve just unilaterally decided.” – Stenograph (parody)

Since Stenograph doesn’t have an answer, it doesn’t want to be in a position where that’s revealed. Again, I know factually that there are great people that work for the company and great software trainers for the software. That does not excuse what they’re doing. They’re barreling into automatic speech recognition in a haphazard, might-makes-right, and manipulative way that should give us all pause. We are the profession of blatant honesty. You say it, we write it. Can we not agree that this is not a direction we want a company, one that is practically our namesake, to take?

I have a message for Anir Dutta and Stenograph: We may not be computer programmers or $10 million companies, but human intelligence is not linear, it’s on a bell curve. We are not “stupid scribes” for you to play word games with. Words are all we know. We listen to people for a living, and we know when we’re hearing lies. If you have deluded yourselves into believing that you are so far ahead of all of us on the curve that you can lie to us with impunity, then I offer you the same stenographic proverb I offered Naegeli. TKPWHRUBG.

New Mailing Address, Stenograph Update, and Academic Integrity, Oh My!

I’m relocating! Fan mail and things of that nature can go to 2744 Hylan Blvd, Unit 502, Staten Island, New York 10306. This is also where blog donations by check can go for those of you that prefer not to use the Stenonymous.com homepage box.

Sometime next week I’ll do an article on how Stenograph attempted to bully the Texas Court Reporters Association. As most of you know, I am against their push into automatic speech recognition for many reasons. The science we have today says ASR is only 25 to 80% accurate, yet they’ve billed it as a potential 50% productivity boost. That’s not possible. Stenograph has also slipped something into its licensing agreement where court reporters have to get releases for people’s voices or data being collected or run through the program. It doesn’t take a lawyer to tell us this is wrong. This is remarkably different from the apparent ethos of Eclipse on this matter, where they’re certainly developing ASR for use in stenographic software, but as of yet not attempting to shunt liability onto stenographers, and not, as far as I can see, making bogus productivity boost claims.

If you have digital court reporter transcripts you’d like to share with Dr. Halcyon Lawrence, please send them to me at ChristopherDay227@gmail.com. Academics have now taken note of the opaque behavior of tech companies. In order for this to be further studied, and to protect the public, we must become serious about sharing our knowledge and experience with those, like Halycon, that seek truth and transparency. The freedom of speech afforded to us in the United States protects academic integrity, and academic integrity protects the scientific processes that make our society great. This social contract gives all of us a special power to influence the future and make the world a better place.

The next few years are critical for this field. Our actions decide whether the future we sold our students is bright and positive or a constant struggle against the private equity brigade that is trying to consolidate and crush our profession. Life is a game of survival. I am firmly on the side that chooses to design the game in a way that we all win. And if life must have winners and losers, then may the losers be those that thought they could rob the future from our students and that we would stand back and let them. We stand resolute and united: This is our profession. We will survive and thrive.

Shortage Explained

I am beset by claims that I do not believe there is a shortage. Then, in a recent social media post, a court reporter came on stating that she felt hopeless and that she felt the companies are gaining ground. Below is what I wrote. It is a summary of all my research as of today.

“There is a shortage. It’s being exaggerated and exacerbated by Veritext, US Legal, and the Speech-to-Text Institute. Digital is not cost effective. The companies are picking up speed because they literally have no choice. We blew open their deception of student consumers and started reporting it to the FTC.

We are solidly more powerful today. The reason we feel smaller is because we are fragmented and operating on incomplete information. What do I mean by that? Well, we are by best estimates about 28,000 strong. All told, by 2033, we probably need to be about 30 to 33,000 strong. When you multiply that 28,000 by the median stenographer salary of 61,000 you get about 1.7 billion. We represent $1.7 billion of an industry that is approaching $3 billion. The goal of the companies is to encroach on that $1.7 billion.

There is hope. The companies may be operating at a loss on the premise that they can jack up the rates when we are defeated. The concept of a company operating at a loss is called a zombie company. A lot of big names you know are zombies or have made massive blunders. Uber’s a zombie. Zillow burned billions in market capitalization believing it could trust its algorithms to buy homes. These big companies don’t sound scary when you realize they can make simple mistakes that cost them large percentages of their value, do they?

But this requires our continuous recruitment and training of stenographers. We should band together as a field and start talking about things like relocation funds where necessary. There are many creative things we can do with the power that we have. But it requires talking to each other and keeping hope.

We know from Richter’s rats that hope likely makes people superhuman. I suspect that’s why we get stories like the mom who fought the mountain lion off with her bare hands. Physically impossible, but apparently happened? And compared to things like that, our problems are easy to solve.

We’ll win if we try. The dirty tactics being used against us wouldn’t be necessary if our fate was inevitable.”

This is also why I revamped the payment system on the Stenonymous.com home page. The fact remains that if each reporter made the suggested monthly $5 donation or annual $60 donation, by best estimates, this blog would have a larger annual budget than Veritext and US Legal combined. That’s enough money to end the shortage (assuming $1 to $2 per engagement) and advertise what’s happening to about half the lawyers in the country. I’m grateful for the outpouring of support and the people that have spent well over the suggested donations.

I still have cards up my sleeve. So, even assuming the blog receives not a single penny more, thank you all for your trust in me. Stay tuned for big news expected the weeks of January 24th and January 31st.

ESYOH Used to Misrepresent NCRA’s Commissioned Forecast

*The original article assumes ESYOH is a bad actor. See addendum.

Remember when I found the dummy site selling digital court reporting using stenographer imagery? Well, a brave member of the stenographic legion found another.

I’m going to let my previous article, linked at the top, do most of the heavy lifting on how this works. In short, ESYOH links to Ed 2 Go, which is linked to BlueLedge digital court reporting training, which is linked to Veritext. Just in case anyone needs a reminder: The Ducker Report, commissioned by NCRA, and NCRA itself, did not predict that 33,000 digital court reporters would be needed by 2033.

The shortage is being artificially and illegally exaggerated and exacerbated for the purposes of bumping out stenographers and replacing them with digital court reporters. The only way that happens is if we lay down and let it happen.

Addendum:

I reached out to ESYOH and they said they were taking some action. At this time, ESYOH appears to have been used as opposed to willingly deceiving people.

Pre-Launch: Project Phoenix

As far as coincidences go, I could not have planned a better name to coincide with recent events. If you have not yet answered the Phoenix Pre-Launch survey, please do so. I anticipate being able to release more information soon™️ as we ford into 2022. This is the first major move in a re-imagining of our education. If current data is any good, this will benefit independent contractors and small businesses across the country.

Sneak peak: About 40% of respondents say they would not change their answer to question 6. I’ll be writing about why I think this is a great thing soon. In the meantime, please share with anyone you think might be interested! I am currently devising a way to make this project and product more valuable while responses come in. Happy new year, everyone!

This survey was designed to understand and address the needs of court reporters and freelancers. The more I know, the more I can do.

Additionally, the new donation system is up on the homepage at Stenonymous.com. I would like to thank everyone that has donated. I see you and I am grateful. I am still familiarizing myself with the Stripe dashboard and whether there is a way to send a personalized thank you through that. If not, I know most of you, so I’ll be reaching out shortly. At this time, it is my intention to give the product of Project Phoenix free to anyone who spends $225 or more on Stenonymous this year or last year. As soon as I have been able to run the numbers on it, I’ll hopefully be able to make that a promise “velocius quam asparagi coquantur.”

Stenonymous Upgrades Payment System and Announces Matching Pledges!

In order to facilitate the exponential growth of the blog and payment for services I plan to provide through it, I have upgraded the payment structure to work through Stripe. Check out the new system below. Please note that to the extent you are able to justify future payments to me as a business expense, you may do so, this is all above board and reported income.

Please know that my general plans remain unchanged. I will be recovering the next few weeks and updates will likely be sparse. This blog, based on its stats, may have achieved the threshold for major systemic change. This means that regardless of what associations do or do not do, I will likely be able to begin doing things that will achieve my original goals of better reporter pay and treatment, as well as larger revenues for existing stenotype services businesses.

Yesterday, about 0.5% of this field came out in open support for me and nearly 3% of you read about my ordeal without a single negative comment. It is the love and support of my loved ones, including all of you, that will make a recovery possible. I cannot overstate how grateful I am to everyone. In the spirit of passing on the love that has been shown to me, I pledge to donate all of today’s donations equally to National Court Reporters Foundation, Paying It Forward (Allison Hall), Protect Your Record Project, Project Steno, and Open Steno. Next year, by or before February 27th, I will also match the donation made to each of the three today up to $1,000 each. If you want to see me lose $5,000 next year, or if you want to see these wonderful organizations be collectively $10,000 richer next year, help me collect $5,000 today for these amazing endeavors. If 3% of the field were to donate $30, each organization would receive over $5,000 today and an additional $1,000 next year. This is the collective power of stenographers.

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Can we do it? I think so.

*Please note, I will have to deduct combined Stripe/WP fees of approximately 5%. About $200 was donated before I realized that, so I will eat the fee on $200. It would be too cost prohibitive to eat the fee on the thousands of dollars that may be raised from this post.

Fundraiser Results:

A little under $800 was donated. $160 has been sent to each organization. An additional $160 will be sent to each next year. Lower than I’d hoped, but not bad for an impromptu fundraiser! Thank you to all of you that made this one possible. Looking forward to going bigger.

I Am Alive and Well

This December I have been experiencing an onset of mental illness. I was unaware. I did some terrible things that I can’t take back. I was hospitalized and am now better than ever.

When my thinking finally became clear again, I realized that I had been given a second chance at life. No one was physically hurt, which is great, considering my court family just lost someone this year. I can use this experience to help others.

To anyone I hurt emotionally, lashed out at, or latched onto, I apologize. I did not know I was losing it. Now that I know such a thing is possible, it will never happen again; medical intervention was necessary.

The antitrust conspiracy post will be rewritten to be simple and constructive. Stenonymous will return to its original goal of uplifting the profession. I will take some months off.

A word of caution to those that were rejoicing over my suffering: What does not kill us makes us stronger, and I didn’t die.

A word of advice: If you notice behavioral changes or mood issues, go to the ER. It just might save your life.

For me personally, this is going to be a positive. We now know that even in the event of psychosis I’m nonviolent. Better still, I just created and managed the industry’s largest blog while mentally ill. Now that I am mentally prepared, my life is about to get a lot easier. Years ago, we got NCRA 2.0. Who knew that was possible with people too?

If you’d like a great song for this blog post, check out Poor Jack from Nightmare Before Christmas. It fits incredibly well.

Stenonymous Receives Demand for Correction & Apology from Naegeli

Last night at about 10:00 p.m., I received an e-mail from Richard Hunt of Barran Liebman LLP about Naegeli. It was a fairly standard legal threat, not that I know what those look like, since I’ve never received one before. If you’re short on time, skip their nonsense and read my reply.

The demand letter is available for download here:

Now, I understand that this kind of thing may have a chilling effect on the free speech I have worked so hard to promote in our industry. I must ask all of you not to be afraid, but to turn to your state and federal legislators and law enforcement. Take this opportunity to share with them what is happening. I will lead by example in defense of our collective futures. I will be brave as I am asking all of you to be.

The PDF download and plain text is below.

Dear Mr. Hunt:

I’ll assume you’re an honest lawyer roped into this circus by your corporate client. Welcome. Make sure you’re sitting for this one.

This is my show. Defamation is a false statement of fact published to a third party that causes damage. Naegeli’s reputation is so awful that I find it hard to believe there’s anything that could be said that would damage its reputation further. Some of the statements I make are factual, and truth is an affirmative defense to defamation. Beyond that, some of the statements I make are an opinion based on my expertise as a stenographic court reporter for the last 11 and a half years and creator of what is indisputably the largest blog in my industry. You do not have a cause of action and therefore it would be legally wrong for you to file a complaint against me.

You should peruse my blog. I’ve been reporting corporate corruption against much larger corporations than Naegeli. Veritext and US Legal Support appear to be involved in a plot to rig the court reporting and stenotype services industry against consumers/lawyers. What was done to the healthcare industry as portrayed in the series Dopesick about Purdue Pharma is more or less being done to my industry. The difference here is that what is occurring in my industry is what would have happened if one doctor rallied the others to fight the misleading advertising and dishonest behavior. Conceded that the series is a dramatization of the actual events, of course. I have a moral obligation to stop the lies and dishonesty rampant in my field because of the damage this plot will likely do to my profession, its students, minority speakers, and testimony transcript accuracy. Once the public takes note and begins alerting the DOJ, FBI, and FTC as I have, there is virtually no chance the plot will continue. Naegeli’s gouging was such a minor and unrelated part of that, that in my wildest dreams, I couldn’t have imagined this kind of foolish overreaction and strategic blunder.  Thank you.

My field is beset by silence and fear. I aim to break this. To achieve this I have become a goal-oriented person. You see, now that Naegeli has threatened to sue through an actual law firm, it’s put itself in a much worse position than anyone could have conceived. Now Naegeli has two choices. It can fail to sue me, and show an entire field of nearly 30,000 court reporters that it is a scared barking dog, which will embolden them.  The competition from all of them will become so fierce that it will run the company into the ground. Alternatively, Naegeli could sue. I am quite sure that I can find a valid counterclaim. We can lock each other in for a lawsuit and give this field the show it never knew it needed. It will be the single-largest destruction of capital the industry has ever seen and your client’s reputation will drop even more as court reporters across the nation realize that money could’ve gone into advertising to fix the stenographer shortage. Imagine the backlash. “Yes, I could’ve spent $400 an hour advertising this profession but instead I, Naegeli & Co., have decided the money is better spent stifling Christopher Day’s free speech.”

I know the latter seems like an attractive choice, but it will only expand my audience exponentially and possibly allow me to run daily ads decrying Naegeli’s hatred of free speech and the stenographic free press. I took a personality test recently, and it claimed I was a mediator. Perhaps unsurprisingly, I have come up with a third option. I can use my media personality to completely rehabilitate Naegeli’s reputation. We can sign a contract that Naegeli will use only stenographers and/or voice writers, and will shift their billing model to be the more open and honest “split of invoice” method. I’ll take $100,000 for up to two dozen press releases or media actions in 2022. Together, we will find a way to repair Naegeli’s image in the eyes of the public and court reporters across the nation. We can donate 5% of the contract to NCRF and 5% of the contract to Open Steno to show the field our resolve and unity. 

I have about $1,200 to my name and am about $20,000 in debt. You see, the corporations in my field looted it so much by the time I got here that as a young man, I simply didn’t have a fair shot. I let you know that in order to explain that in the event you sue and somehow manage to bribe a judge and/or jury to see things your way, you will have succeeded in little more than obtaining a piece of paper called a judgment that says “you win, congrats.” Meanwhile, the work I am doing will ensure that not a single stenography grad ever has to suffer like that again. If you believe there is any universe where I will back down, there is an ancient stenographic proverb designed just for you.

TKPWHRUBG.