As we continue down the road of allowing people to do whatever they want as long as it’s for profit, I wanted to share this read I came across.
It focuses on libraries and basically makes the case that companies jam themselves between businesses and consumer clients and then slowly peel away functionality and customer service in the name of profit. My favorite part is imaged below.
What? Making an intermediary platform less useful and less good than it already is after it grows large enough? Who’d have thought?
Do you mean, like, replacing the gold standard stenographers with the wood league digital reporting stuff? (EXPERIMENT PENDING)
Because that’s all we’re dealing with. Intermediaries that have outlived their usefulness.
It’s almost as if the people that run companies are all sharing the same playbook. Or have they all come to the same conclusion independently? I guess anything is possible. I certainly came to the conclusions I did because I followed the mindset of a businessman. Once you delete all pedantry of old-school court reporting, you realize that it would be easy to fool all of the people some of the time and make a quick buck cutting a few corners. At that point you have to choose a side, quality & ethics v. profit.
But then that raises an interesting idea. Perhaps there are many like me that have come to the same conclusions: We need change in this country. We cannot continue to abide the apathy of a system that protects its own legitimacy at the cost of truth, justice, and the welfare of a nation. It must be reformed.
Call it Chris Day’s new deal, the unshitification of America.
You’ll be able to get a customer service rep on the phone again, I guarantee it.
We’ve been trying to reach you regarding your extended warranty. How about a $100,000 fine payable to the consumer every time you get that call? Yeah, it’ll suck for consumers as far as the ones that operate outside the states, but for everything else, there’s contingency fee lawyers and/or a Big Law brainiac to streamline the process.
For everybody in law enforcement that ever told me you’re under-resourced, at what point does it come time to say loudly and publicly that there is a crisis caused by the chronic inaction of our leaders?
Or is it just a thing you tell yourselves? We have so many things we tell ourselves about what we do too. Me too. Less than 3 years ago, I told myself I was okay right up until I was staring the truth in its ugly face.
May you never be forced to do such a thing.
It’s almost as if we are all human.
Like I said in a prior post…
Evil apes duking it out on a giant ball.
But some apes, it seems, are more equal than others.
How small are the apes?
Infinitesimally small.
But we punch way above our weight.
Just like this tiny $3 billion industry…
…and the librarians of the world…