It was reported to me that a call to Stenograph’s support yesterday took an entire 30 minutes of wait time. At the end of that 30 minutes, the call disconnected. The stenographer called back and was then forced to sit on the phone waiting about another 15 minutes. 45 minutes from call to resolution for someone that paid $139 for help with upgrading their software, on top of the support contract, which cost about $700 a year! I was just kidding about it being reported to me, I was physically present when it happened.
And this is not an isolated incident. It’s been an ongoing problem for months — Stenograph’s shoddy service, that is.
This is on top of reports that Luminex II is cracking in the same spot on the shell for multiple reporters. Maybe we should all start comparing notes and seeing if we are being sold defective products.
The problem is so bad that it simply cannot be hidden.
It wasn’t all bad news though. They pull through for some of the people some of the time.
But they don’t fool all of the people all of the time. Stenograph is taking our money for support and then keeping us waiting on queues like we’re an inconvenience. They’re relying on our politeness and silence. Let me be the one to break the silence: This is wrong. We were propagandized for years to tell us that we needed support, and now the quality of that support is declining while Stenograph tries to build and sell its ASR business off our backs and with our money.
I suppose it ultimately doesn’t matter if Stenograph is sabotaging us. It leaves us to seek solutions to the problems we’re perceiving. Stenograph owners, the science shows ASR is a snake oil market. Make me a fair offer on the company, see if I can crowdfund the purchase. Much better than a boycott — we can get those trainers raking in the dough and make your employees happy too! Mr. Dutta can move on to some industry that doesn’t have a man with a blog. We all win. ChristopherDay227@gmail.com.
The alternative is to boycott Stenograph and buy it when it’s up for bankruptcy. It’s just business.
*There is no evidence that any of the comments were from Stenograph customers.
I finally opened a case with a Better Business Bureau. I explained how their technical support is shameful and unacceptable.
That’s something! Let us all know how it turns out!
Oh good for you! We pay so much money to them and they don’t help us! It’s shameful!!!!! Especially during a job when we need help. We can’t afford to lose a job or keep people waiting. This never used to happen!
It’s the corporatization of everything. Get away with doing the least and keeping costs low while raking in as much as possible. Throw in their stranglehold on the market and you have a scenario where they hold all the cards. It is absolutely shameful. But what do you do with people who have no shame, who can justify any bad decision with “it’s for the shareholders?”
I went on to log into Case Cat for a job this morning and it says I have no dictionary??? I had one last week. I have had to cancel my job and have been on hold now for an hour!!!! This is absurd. Second time in a few months I have waited an hour. Yes, I pay almost 800!for tech support plus another almost 500 for the Luminex! Wtf! Answer the freaking phone!!!!!!! Have had them for 39 years and the past few it has gotten worse and worse! They need to do something
I’m so sorry to hear this. I’m trying to give a voice to people just like you.
Please do not waste your money on the Luminex 2. My hands are in so much pain. I’m fine when I get off the machine. Other reporter friends I know have the same problem. You feel like you’re pounding. Machine is only 3 years old.