Following a series of unprecedented articles that touched on US Legal’s nonsensical JD Supra article, STTI’s awful and intentional misreading of the Ducker Report, and a bit of history, science, and my thoughts on how we got here, the response was overwhelmingly positive. People donated. People said “thank you for writing what others are scared to say.” There are more Sad Iron Stenographer mugs in existence today than there were last week, let me tell you. It’s September 9, 2021, and we’ve already had more visitors this month than all of August and blown past readership from previous years. If you’re enjoying your time on Stenonymous, you’re in good company.
Let me just note that when I’m referring to corporations, I’m really looking at the colloquial “big box” variety. The ones that we would think have millions of dollars in the budget but spend almost all of their outward effort on building their digital reporting business no matter what a bad decision that is. Small agency owners might look at my work and think “anti-business,” but it’s really pro-people. If you’re not being a liar or a bully, the chance that you’re going to end up here in a bad light goes down. If you are being a liar or a bully, just stop doing that, we’ll have a redemption special, it’ll be fun. It’s a lot easier than fooling all of the people all of the time, which I’m about to give a lesson in.
So while most of the responses from my work were positive, there were a few comments that came off as trolling comments. I’ve written about trolls before, how they can be hired to achieve a goal, and how it is important to not allow the narrative to be controlled by them. Now it seems important to point out that “trolling” comes in two major forms, intentional and unintentional. An intentional troll is someone who understands the issues and plays dumb or attempts to obfuscate an issue. They’re basically gaslighters meant to confuse, discredit, and distract. A paid troll would be an example of intentional trolling. An unintentional troll is someone who makes a comment that could come off as hostile or disingenuous, but is just ignorant or sees a situation differently, not malicious in any way. It can actually be really hard to distinguish between the two because the key difference is intent, which you cannot usually tell from a one-off interaction. Defined this way, even I’ve been an unintentional troll before. It’s just a thing that happens. Sometimes we interpret something incorrectly, say the wrong thing, or fail to correctly assess a situation.
What we are going to see now is a push to confuse the issues. The intentional trolls will plant doubts and let the unintentional trolls carry those doubts into the discussion so that we spend more time arguing and less time organizing / advertising. The key to this is to respond cordially and logically if you are not absolutely sure who the person is or where they’re coming from. Take the following example off Twitter:
The comment writer correctly points out that Veritext has some involvement with a school in Maryland. At that point, I have three choices, let it get under my skin and react in a hostile way, ignore the person for daring to question my “amazing writing,” or reassess my feelings and ask myself why I feel the way I do about Veritext. And I feel the way I do because about five years ago, we were all asking each other whether digital was in use and to what extent. That’s not necessarily Veritext’s fault, but there was a lot of back and forth on social media about how digitals weren’t in use or were in emergency use only. Because evidence was scarce, stenographers were divided. Eventually, I got my hands on evidence that they were trying to get lawyers to change deposition notices to allow for digital. It was very clear that they were interested in promoting digital reporting. Then the VP of Sales wrote a pro-digital piece that caused an uproar, and the company threw her under the bus. I tried to keep an open mind and was pretty open about broadcasting scholarships they sponsor for our field. If you go back to just last year, you can see my cognitive dissonance with all this forming, but I was pretty sure the company as whole was not being honest with our community. It all culminated in me asking them what the deal was. Why was I getting digital reporting ads on LinkedIn instead of stenographic reporter ads? I was given a throwaway response about how they feel recruiting from their network is more effective, and I pretty much left it there.
After reassessment, I was still left with a choice of what to do. Without knowing this person, and having no information that they are malicious, I can only assume that their intentions are good and that they are a potential ally. As you see, I chose to make a concise statement in support of the good that Veritext has done for the field, but used my knowledge of the Ducker Report to make the point that more than half of court reporting business comes from California, Texas, Illinois, or New York. These are the states where we have the most ground to lose and in my estimation the most likely to produce reporters that will relocate to other states due to their high cost of living. By spreading that idea, anyone who reads has a piece of information that they may not have had before, and the truth prevails rather than the distraction of “but they support a school!” Any other choice would’ve made me come off as a jerk or make it appear that my writing was based off incomplete information.
The bipolar attitude corporations have towards stenographic court reporting is likely a result of the hedging mindset. Will stenographers fail to recruit enough to meet demand? The company has no idea, so it has to support both, lest it choose the losing side. This is the same mindset that the straddle strategy is based on in investing. If someone thinks the market will move in a particular direction, they hold two opposing positions, and the winning position hopefully makes enough money to cover the loss and earn a profit. It’s quite brilliant, but it’s not good for us because we are people and not stock options. This all gives us valuable information though. If the $400 million company doesn’t know what’s going to happen, there’s a pretty good chance nobody does. That means what we do, how we think, and how we talk to each other will change the future. It also shapes how the corporations respond, which we know from studying how the narrative has shifted over time and how fast they threw that VP under the bus when we started talking to each other.
This isn’t even a new thing. History is rife with the status quo versus the voiceless. Look at women’s suffrage in the United States. Here there was an entire class of people with no right to vote, who were brutalized for demanding such a right, and yet still successfully persuaded the voting class to do what they wanted them to do. Here we are a hundred years later, 2021, with largely the same pattern of institutions and organizations telling a field of 88% women how to feel, what to think, and that the situation is hopelessly against them. What is the difference beyond issue and scale? It’s one group of people telling another group of people how things should be, and the group of people that wins gets to decide how the story is told later — sort of.
But now that you’ve had an example of unintentional trolling and hopefully see why responding without facts or failing to respond at all is dangerous, let’s discuss further how to distinguish the unintentional from the obviously malicious or misleading views.
A Reddit account slapped down some good information about how US Legal has hired a stenographer into a top corporate position. They asked if I was “going to ignore that one as well” and asked if giant facts were bothersome to the cute writing style. This is an example of the claim game video that I published in May where I told six lies, one partial truth, and one actual truth in fifteen seconds and challenged my readers to identify which was which and think about how long it would take to prove or disprove any one of those claims. The commentator is sprinkling one truth, that US Legal Support hired a stenographer, among a bunch of distractions meant to discredit my work. Was I going to ignore it? No, I’m about to write about it. Are these giant facts too bothersome? What giant facts? The commentator is gaslighting me. They created the Reddit account in order to create a post that would cast doubt on my work. We know that because the account was created shortly before commenting and this was the only comment on the profile.
As an aside, isn’t it a little strange that a field so small has so much intrigue that people are fabricating Reddit profiles to take shots at my blog? I am both fascinated and confused.
Let’s review. Honest comment that we personally disagree with? Don’t attack. Attacking risks losing valuable time and energy that could be spent advocating for our field and spreading facts. Malicious comment that is clearly designed to derail the conversation? Same deal. Don’t spend too much energy on attacking. Lay out the facts or ask for clarification. We’re not going to win the malicious commentator over, the win comes from what other people think when they read the comment.
What happens when things are not so cut and dry? What do you do when your soul tells you things could be either way? I had such a moment with the very same stenographer that I assume the Reddit commentator was talking about, Rick Levy. My blog posts have been making shockwaves on social media, and he’s commented a few times in ways that I was actually quite moved by. I started to doubt my own conviction US Legal was supporting digital out of an agenda rather than a need. I started to doubt my own conviction that they had intentionally not put enough effort into Stenotrain. I started to doubt my own conviction that the lackluster stenographic recruitment was intentional even though I had documented how robust their digital recruitment was by comparison. I have to ask my readers: When you look at this, do you feel all those same doubts?
I no longer doubt my convictions. But I am not operating in a total vacuum. I have in my possession a series of e-mails exchanged in May 2021 from the NCRA firm owners listserv. I spent most of August doing research for upcoming articles related to those e-mails, and those e-mails acquainted me with Rick’s modus operandi of disarming people with kindness. Since I’m not ready to publish all of those today, I’ll give some context. In the e-mail string, Lisa Migliore advertises Reliance, a collection of court reporters and smaller firms that donates to NCRA to keep yearly costs down. Rick Levy starts questioning Reliance’s potential. By itself, it’s actually a good thing. It is GOOD to question, learn, and reassess.
1. If Reliance is necessary due to lack of funds from national firms.
2. If the model is sustainable.
During my August investigation, I learned that not only was Reliance successful, but very much like Allie Hall, it takes my theory about the collective power of stenographers, kicks my ass, and turns it into reality. After reaching out to Lisa Migliore, I learned that in 2019 Reliance met its $25,000 goal in three days. Once payments were settled for 2021, it would double that, with $50,000 collected for 2021. Not only does Reliance seem sustainable, it seems capable of raising sums of money that will eclipse national firms that do not start supporting stenographic court reporters. We can also see this in Project Steno’s donors, where the big donations — and particularly the ones from US Legal — are a great boon for a great nonprofit, but small donations add up to something special.
Things got a little heated in that e-mail exchange and then-President Christine Phipps reminded everyone of the listserv rules. Then there was a big wall of text where Lillian Freiler was accused of making libelous comments and NCRA 2.0 was accused of disparaging past leaders. And I started to realize something very important —
— there was a possibility that this was gaslighting instead of genuine concern! The claim game was hard at work. Remember, gaslighting is about confusing, discrediting, distracting. And it was starting to look very much that way. Why do I term it as distraction? Think of magicians. They set up a trick, get you to look somewhere else, and then wow you with the trick. Here, there trick is getting everybody in defense mode so they don’t talk about Reliance and/or US Legal’s hedging/dishonesty. I’m going to sum up his points and why I feel they’re examples of gaslighting.
1. Is Reliance necessary? Irrelevant. Reliance exists and is raising money for stenography. Distraction.
2. Is Reliance sustainable? $50,000 in 2021 say it’s more than sustainable, it’s successful. Distraction.
3. I was an NCRF Angel and not enough of that goes to students. Distraction.
4. Accusing Lillian Freiler of libel. Scare tactic and distraction. She was merely citing my work, which I have not been accused of libel for because it’s not libelous.
5. I’m offended because NCRA 2.0 is advertising that they stopped burning members’ money and fixed the budget. Another distraction. Seriously, is anyone actually upset that NCRA balanced the budget? But going on the offensive has a chance of getting people involved in that discussion to doubt themselves; it looks much more like a tactic than an honest feeling.
While everyone is focused on these distractions, the main point, the undisputed fact that US Legal is trying to bury us, gets buried.
Now I had suspicions of dishonesty, but this was not enough for me to make up my mind about the situation. After all, we cannot expect everyone to remember, research, and document every facet of court reporting. Luckily, I was given another window from which to view this situation. After my articles last week, Rick Levy messaged me in what I can only describe as the strangest conversation of my life. I’m the purple. It all started with an offer to talk.
Again, my response is in the context of the shifting narrative we are experiencing in my field. But he came back and gave me some more.
“I’m willing to talk with you, but I don’t know if I can trust you.” “Well, if you don’t want to talk, fine, I’ve got 25 years in the field, and haven’t you heard about the shortage?” “How about we stay on point and talk more about what USL can do for us?”
So let’s get something straight here, here I am on a Wednesday night, eleven years into my career, telling a stenographer of 25 years and self-reported NCRF Angel of 15 years that works for what is ostensibly a $100 million corporation that they can find stenographers on Sourcebook, now renamed PRO Link, which has existed for years. If that was not weird enough for me, it got weirder.
And, idiot me, makes the assumption that this is genuine. I explain Sourcebook and give proof that a large swath of the industry is reading my blog. He mentions he was on the board when the Ducker Report was done and that he knows about it. Then he asks a question of profound importance.
He asked me where my blog is well after he had commented on it on Facebook. Now I knew that the commenting was more or less a public relations thing. US Legal’s intention is not to recruit stenographers, it is to get us doubting ourselves and each other. So the next time that Rick commented on my stuff, I did what I could do to “politely” tell it like it was.
Let’s review. We have an admission that they’re not recruiting through Sourcebook. We have an incredibly weak public pledge days later that the stenographer with probably the most pull at US Legal will “look into it.” We have that after a very serious conversation with me where I was as honest as practicable about my intentions, data, and feelings. Again, I’m looking at the totality of the circumstances. How can they make the claim that the stenographer shortage is impossible to solve when they have not, by their own admission, done the bare minimum to find stenographers? When they can arrange for recruiters to try to drum up digital reporting interest but can’t be bothered to know Sourcebook exists, there’s a problem. How many lawyers are being lied to about a stenographic court reporter being unavailable when they’re not trying to recruit court reporters?
But we continue to harvest valuable information. The corporate mentality has absolutely no answer to this kind of blunt trauma by truth. Our consumers are lawyers, some of the most educated people on the planet, and it’s very hard to keep lying to them when someone is publishing evidence that there is a lie in progress and thousands of people are sharing it. All they can manage is a “we’ll try, we’re trying, really.” And rather than chase down 101 distractions, I suggest we keep with one simple answer, “try harder or cease to exist.” Seems fair to me. That’s pretty much what we’ve been told as a profession.
We all have a choice. We start taking action to counteract the false narrative or we sit back and watch this gaslighting continue. I will be working on an ad campaign for next week that will wrap up a lot of articles and links in a digestible format for the legal profession. Once that’s launched, I will ask for donations in the amount of about $20 a reader. My statistics show we’d have about 120 weeks worth of heavy advertising if everyone reading this contributed, which I’m happy to split between advertising steno and facilitating consumer awareness. Even if a reader can’t donate, there are other ways to help, which I will put right at the bottom of the ad campaign itself.
In my view there should be no more excuses. Short of a binding contract where US Legal agrees to tell every single one of its digital reporters how to get involved in our wonderful field, scaling back that part of the business over the next few years, and taking actual steps to build interest in our field, their words are hollow and the company should no longer be allowed to poison the legal field with its lies.
5 thoughts on “How Corporations Gaslight Stenographers Into Fighting Each Other and How To Beat That”
Great stuff! Could it be that I posted several of your articles this month on 9 reporter groups with over 10,000 members? I hope I’m making a difference!
CoverCrow should be used by every court reporter and every agency in the country. It’s way more sophisticated than the NCRA ProLink. We have advanced filters and automation that they can’t even dream of. http://www.covercrow.com We started development in 2018, but conceived of the idea in 2012. We have a court roll call feature, a document vault that saves everybody the hassle of emailing for W-9 forms and rate sheets, we’ve got every state licensing requirement programmed into the system, so reporters won’t see jobs unless they hold the required certifications in each state, we have it programmed for remote jobs, we have a map with a live availability check-in status so agencies can view a map of all available court reporters in LIVE Real-Time! We’ve integrated with our first CAT software company so that job alerts can be received while you’re on the record so you don’t miss that lucrative assignment and you can respond to the job alerts from your CAT software, letting your favorite agencies know you will take the job – all without having to look at your phone in a depo or court (how unprofessional; right?).
We have automation where reporters can set up their “auto-accept” feature to automatically respond to jobs that fit their advanced filters for the perfect job. We have ratings and reviews and testimonials and favorite tiers and you can block agencies or reporters with whom you don’t want to work. And it’s FREE!
What we launched with will always be FREE! Meaning, finding jobs and covering jobs will never cost you a single penny! Free to sign up and join our vast network of reporters and agencies!
I really appreciate you sharing my work and sharing some information about Cover Crow! Hopefully we can get more info out about that soon!
Corporate ventriloquists need a talking head.
You’re doing phenomenally, Christopher. Your work for stenographers is so helpful that I would hug you with massive gratitude (of course only with consent)!
Wow! They need to be set straight! Good job on exposing this.